Book professional carpet cleaning service and get the lowest prices in NW3.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Swiss Cottage provides professional carpet, rug and upholstery cleaning services to residential and commercial customers. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a service.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or organisation requesting the services.
Company means Carpet Cleaning Swiss Cottage, the service provider.
Services means carpet, rug, upholstery and related cleaning services offered by the Company, including stain treatment and other agreed tasks.
Premises means the property or location where the Services are to be carried out.
Technician means an employee, contractor or representative appointed by the Company to perform the Services.
Agreement means the contract between the Company and the Customer comprising these Terms and Conditions and the confirmed booking details.
The Company provides professional carpet, rug and upholstery cleaning and related services within its operating area, including Swiss Cottage and surrounding districts. The precise scope of work will be confirmed at the time of booking, based on the information provided by the Customer and any subsequent assessment by the Technician.
The Company reserves the right to decline or amend a service request where the Premises are unsafe, access is unreasonable, or the work requested falls outside the Company’s standard service offering.
3.1 Service requests may be made by phone or other communication methods accepted by the Company. A booking is not confirmed until the Company has provided a booking confirmation and, where required, a deposit has been received.
3.2 The Customer must provide accurate information regarding the Premises, including property type, approximate room sizes, number of items to be cleaned, parking conditions, access restrictions, and any particular concerns such as heavy soiling, stains or damage.
3.3 Quotations are based on the information supplied by the Customer. The Company reserves the right to adjust the quotation if the actual condition, size or nature of the items or Premises differs from that described. Any adjustment will be discussed with the Customer before work proceeds.
3.4 The Customer must ensure that an adult with authority to approve work and sign paperwork is present at the Premises at the start and end of the Service, unless otherwise agreed in writing.
4.1 The Customer is responsible for providing safe and reasonable access to the Premises, including any entry codes, keys or instructions required. If the Technician is unable to gain access at the agreed time, this may be treated as a late cancellation and a fee may apply.
4.2 The Customer must inform the Company in advance of any parking restrictions or limitations. Any parking charges or permits required for the duration of the visit will be payable by the Customer, either directly or as an additional charge added to the invoice.
5.1 The Customer must ensure that the areas and items to be cleaned are reasonably clear of personal belongings, furniture and breakable items before the Service is due to commence, unless furniture moving has been specifically agreed as part of the Service.
5.2 The Customer is responsible for securing fragile, valuable or sentimental items. The Company does not accept responsibility for damage to items that have not been removed from the cleaning area or adequately protected.
5.3 The Customer must notify the Company before the start of the Service of any known defects, pre-existing damage, colour instability, loose fittings, or special requirements relating to carpets, rugs, upholstery or flooring. This includes information regarding previous cleaning attempts or the use of DIY stain removal products.
5.4 The Customer must ensure that there is a functioning supply of electricity and water at the Premises during the visit, unless alternative arrangements are specifically agreed in advance.
6.1 Prices are normally provided as fixed quotations or as estimates based on the information available at the time of booking. All prices are quoted in pounds sterling and may be subject to applicable taxes.
6.2 Where an estimate is provided, the final price may vary if the actual work required differs materially from the assumptions on which the estimate was based. The Technician will explain any necessary changes before proceeding.
6.3 Additional charges may apply for heavily soiled areas, stain removal treatments, moving large or heavy furniture, access difficulties, or work outside standard hours, subject to the Customer’s prior approval.
7.1 The Company may require a deposit to secure a booking. The amount and due date for payment of the deposit will be communicated at the time of booking. Bookings may be cancelled if the deposit is not received by the specified deadline.
7.2 Unless otherwise agreed in writing, payment of the balance is due immediately on completion of the Services, by one of the payment methods accepted by the Company at that time.
7.3 For commercial customers, alternative payment terms may be agreed in advance. If no specific terms are agreed, payment is due upon completion of the Services.
7.4 The Company reserves the right to charge interest on overdue invoices at the statutory rate applicable in the United Kingdom, plus reasonable administration costs incurred in recovering late payments.
8.1 The Customer may cancel or reschedule a booking by giving notice to the Company. Where possible, the Company asks for at least 24 hours notice for residential bookings and 48 hours notice for larger or commercial bookings.
8.2 The Company reserves the right to apply a cancellation fee if adequate notice is not provided, or if the Technician arrives at the Premises and is unable to gain access, or the work cannot proceed for reasons within the Customer’s control. Any such fee will normally be a reasonable proportion of the quoted price, reflecting the wasted time and travel.
8.3 The Company may cancel or reschedule a booking in circumstances beyond its reasonable control, including but not limited to severe weather, illness, equipment failure, transport disruption or safety concerns at the Premises. In such cases, the Company will offer the Customer an alternative appointment, and any deposit will be transferred to the rescheduled date or refunded if a new appointment cannot be agreed.
9.1 The Company will perform the Services with reasonable skill and care, using appropriate equipment and cleaning agents suitable for professional carpet and upholstery cleaning.
9.2 While every effort is made to achieve the best possible results, the Company cannot guarantee the removal of all stains, odours, or discolouration. The outcome depends on factors such as the nature and age of the stain, type of fibre, previous treatments and pre-existing wear or damage.
9.3 Some stains may become more visible following cleaning, particularly if they were previously concealed by soiling. The Customer acknowledges that this is a known and sometimes unavoidable effect of deep cleaning.
9.4 Drying times for carpets and upholstery can vary according to the material, level of soiling and ventilation at the Premises. The Technician will provide guidance, but the Company does not accept liability for issues arising from the Customer’s failure to follow aftercare advice, such as walking on damp carpets with dirty footwear or replacing furniture too soon.
10.1 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be limited or excluded under applicable law.
10.2 Subject to the above, the Company’s total liability in respect of any claim arising out of or in connection with the Services shall be limited to the lesser of the cost of re-performing the Services or the total amount paid by the Customer for the specific Service giving rise to the claim.
10.3 The Company will not be liable for indirect, consequential or economic losses, including loss of profit, loss of business, or loss of opportunity, arising out of the provision of the Services.
10.4 The Company is not responsible for damage resulting from pre-existing defects, wear, fading, loose fibres, shrinkage risks inherent in certain materials, unstable dyes, or items labelled as unsuitable for wet or standard cleaning methods where the Customer has nonetheless requested that cleaning be attempted.
10.5 The Customer must inspect the work on completion and report any concerns to the Technician immediately where possible. Any complaint must be notified to the Company within a reasonable time and no later than 48 hours after completion of the Service, so that the Company has an opportunity to investigate and, where appropriate, rectify the issue.
11.1 The Company will carry out its work in accordance with relevant health and safety regulations. The Customer agrees not to obstruct the Technician while working and to keep children and pets away from equipment, chemicals and wet surfaces.
11.2 The Company reserves the right to withdraw its staff and cancel the Service if they experience abusive, threatening or unsafe behaviour at the Premises. In such cases, the Customer may be charged a cancellation fee.
12.1 The Company aims to comply with applicable waste management and environmental regulations in the United Kingdom. Any waste water, soiling or residue generated as part of the cleaning process will be handled in line with current guidance and manufacturer instructions.
12.2 Where waste removal from the Premises is required beyond the normal scope of carpet and upholstery cleaning, this must be agreed in advance and may be subject to additional charges. The Company does not provide general rubbish clearance services.
12.3 The Customer agrees not to request or require the Company to dispose of items or substances in a manner that would breach local or national waste regulations. If the Technician identifies hazardous materials or substances, the Company may refuse to proceed until appropriate specialist services are arranged.
The Company maintains insurance cover appropriate to its business operations. Details of insurance can be made available to the Customer upon reasonable request. The Customer is responsible for maintaining adequate insurance for their own property and contents.
14.1 The Company collects and processes personal information necessary to manage bookings, deliver Services and handle payments and enquiries.
14.2 Customer details are handled in accordance with applicable data protection laws in the United Kingdom. Information will not be sold to third parties. It may be shared with trusted partners or contractors only where required to perform the Services or meet legal obligations.
The Company may update these Terms and Conditions from time to time to reflect changes in law, industry practice or business operations. The version in force at the time of booking will apply to that Service, unless a change is required by law or regulatory authority.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be treated as deleted, but the remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with the confirmed booking details, constitute the entire agreement between the Company and the Customer in relation to the provision of the Services and supersede any prior discussions, correspondence or understandings.
(81)
