Carpet Cleaning Swiss Cottage Privacy Policy
This Privacy Policy explains how Carpet Cleaning Swiss Cottage collects, uses, stores, and protects personal data relating to our customers and prospective customers in the Swiss Cottage area. It is designed to comply with the UK General Data Protection Regulation and any applicable data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Carpet Cleaning Swiss Cottage customers and prospective customers in the Swiss Cottage area who contact us, request a quote, make a booking, or otherwise interact with us in connection with our carpet cleaning and related services. It also applies to visitors who provide personal data when communicating with us about our services.
Data Controller
Carpet Cleaning Swiss Cottage is the data controller responsible for determining how and why your personal data is processed. Where we work with third-party service providers, they will generally act as data processors on our behalf and will only process personal data in accordance with our instructions and this Privacy Policy, as well as applicable law.
Types of Personal Data We Collect
We may collect and process the following categories of personal data about you when you contact us or use our services:
Identification and contact details, such as name, address, and preferred contact methods. Booking and service information, such as property type, service address, details of the areas or items to be cleaned, desired dates and times, and any access instructions. Communication and correspondence records, including information you provide when you contact us by telephone, post, or other means, and notes relating to your enquiries or feedback. Transaction and billing details, such as payment confirmations, invoices, and records of services provided. Technical information that may be automatically collected when you visit our online pages, such as IP address, browser type, and basic usage data, to help us maintain and improve our services.
How We Collect Personal Data
We collect personal data directly from you when you request a quote, make a booking, communicate with us by phone or other channels, or provide information to our staff when they attend your property. We may also collect certain technical data automatically when you visit our online pages. In some cases, we may receive your details from a third party, for example if someone books our services on your behalf. In such cases, we will treat that information in accordance with this Privacy Policy.
Lawful Basis for Processing
We process your personal data only where we have a valid lawful basis under applicable data protection law. Depending on the circumstances, we rely on the following lawful bases:
Performance of a contract. We process your data to provide our services and fulfil our contractual obligations, such as arranging visits, performing carpet cleaning, issuing invoices, and managing your bookings. Legitimate interests. We may process your data for our legitimate business interests, such as responding to enquiries, improving our services, keeping records of work carried out, managing our business operations, and defending or exercising legal claims. When we rely on this basis, we balance our interests against your rights and freedoms. Legal obligations. We may process personal data to comply with our legal and regulatory obligations, for example record-keeping, tax, and accounting requirements. Consent. In limited circumstances, we may rely on your consent, for example where we send you certain types of marketing communications that require consent. You have the right to withdraw your consent at any time.
Purposes for Which We Use Personal Data
We use your personal data for the following purposes:
To provide and manage our carpet cleaning and related services. This includes handling enquiries, providing quotes, confirming bookings, scheduling appointments, and performing cleaning services. To communicate with you. We may contact you about your booking, respond to your questions, send service updates, and request feedback to help us improve our services. To manage payments and financial records. We use personal data to issue invoices, process payments via our chosen payment processors, and maintain accounting and tax records. To ensure safety and quality. We keep records of services provided, including any issues reported, in order to monitor quality and ensure health and safety when attending your property. To manage and improve our business. We use data to administer and improve our operations, troubleshoot problems, and support planning and forecasting. For legal and regulatory purposes. We may process personal data to comply with our legal obligations, respond to lawful requests from authorities, and establish, exercise, or defend legal claims.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
In general, we keep customer records, including basic contact details, booking history, and invoicing information, for a period aligned with applicable statutory limitation periods and tax laws. After the relevant retention period has expired, we will either delete or irreversibly anonymise your personal data so that it can no longer be associated with you. Where we rely on your consent for certain uses of your data, we will retain the data for as long as your consent remains valid or until you withdraw it, unless a longer retention period is required or permitted by law.
Data Processors and Third-Party Service Providers
We may share your personal data with trusted third parties who act as data processors on our behalf. These may include:
IT and hosting providers to support our business systems and data storage. Payment processing providers to handle card or online payments securely. Administrative and professional service providers, such as accountants, who assist with our business operations. These processors are required by contract and by law to protect your personal data, use it only in accordance with our instructions, and implement appropriate technical and organisational measures to keep it secure. We do not sell your personal data to third parties.
Data Transfers
If we transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection law. This may include using standard contractual clauses or transferring data to countries that have been deemed to provide an adequate level of data protection.
Data Security
We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures may include access controls, secure storage, and internal policies designed to limit access to personal data to those who need it for their work. While we strive to protect your information, no system can be fully secure, and you should take care when providing your information.
Your Data Protection Rights
Under data protection law, you have a number of rights regarding your personal data. These include:
Right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of that data, along with information about how it is used. Right to rectification. You have the right to request that we correct any inaccurate or incomplete personal data we hold about you. Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected or where you withdraw consent and no other lawful basis applies. Right to restriction. You may request that we restrict the processing of your personal data in certain situations, such as when you contest its accuracy or object to our processing. Right to object. You have the right to object to our processing of your personal data based on our legitimate interests or for direct marketing purposes. Right to data portability. In some cases, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller where technically feasible.
To exercise any of these rights, or if you have questions about how we handle your personal data, you can contact us using the details provided on our main contact channels. We may need to verify your identity before responding to your request. We aim to respond without undue delay and within the timeframes required by law.
Children's Privacy
Our services are intended for adult customers. We do not knowingly collect personal data relating to children and do not provide services directly to children. If you believe that we have inadvertently collected personal data relating to a child, please contact us so that we can investigate and, where appropriate, delete the data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updated version will be made available through our usual communication channels and will take effect from the date it is published. We encourage you to review this Privacy Policy periodically so that you remain informed about how we use and protect your personal data.
How to Complain
If you have concerns about how we handle your personal data, please contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction if you believe your rights have been infringed.
This Privacy Policy applies to all Carpet Cleaning Swiss Cottage customers and prospective customers in the Swiss Cottage area and is intended to provide clear and transparent information about our data protection practices.